Cancellation policy

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. However, please note, this must be done by midnight on the 29th of any month to avoid being charged on the 1st of the month and your box being sent to you. You can manage your subscription here: https://thefloralproject.co.uk/tools/recurring/get-subscription-access

14 day cooling off period

You have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

ANNUAL MEMBERSHIP REFUND POLICY

By purchasing an annual membership to The Flower Club, you acknowledge and agree that all payments are final following the 14 day cooling-off period. We do not offer refunds or partial refunds for any reason, including but not limited to changes in personal circumstances, failure to use the membership, or dissatisfaction with the service. You may request to skip up to 3 months of deliveries in any one subscription period by emailing hello@thefloralproject.co.uk. In the case of a skipped month, the end date of your subscription will be moved back one month. Your statutory rights, including those relating to defective or misrepresented goods or services, remain unaffected. 

See our returns policy for more details on returns and refunds.